About Vetera

Vetera is a specialty advisory firm focused exclusively on helping hospitals maintain safe, reliable clinical operations when technology fails. In an era where every critical workflow depends on interconnected systems, even short outages can disrupt care.

Vetera guides organizations back to what has always endured - the foundational, manual, “fallback” methods that keep patients safe when the digital environment becomes unavailable. Our work blends modern resilience strategy with a deep respect for the practical, old-school clinical processes that still anchor hospital operations during stress.

We partner with health systems to strengthen downtime readiness, long-term outage response, and recovery capabilities across all clinical areas. From manual workflow development and downtime procedures to catastrophic outage planning, Vetera brings structure, clarity, and calm to one of healthcare’s most overlooked operational risks.

When systems go dark, Vetera ensures care continues.

Your Clinical Downtime Team

A multidisciplinary team with real healthcare experience - clinical ops, emergency management, IT resilience, and cyber - working together to strengthen your downtime readiness. We build solutions around your workflows, your people, and your environment so you can maintain safe, continuous care even when systems go dark.

Managing Partner

Shane Mathew

Shane is a healthcare resilience and operations expert with over a decade of experience supporting large health systems in building practical, scalable solutions for continuity, emergency preparedness, and clinical workflow optimization.

Associate Director -

Healthcare Resilience

Austin Cruz

A strategic consultant and former firefighter with an MPA who advises executive leaders on crisis management, resilience, and complex operational risk. He brings frontline emergency response experience together with executive-level strategy to help organizations make clear, decisive decisions under pressure.

Associate Director -

Healthcare Resilience

Raghu Venugopal

Raghu is a seasoned healthcare operations leader with over 15 years of diverse experience leadership experience. His extensive background includes managing comprehensive initiatives for healthcare institutions throughout the US.

Senior Clinical Consultant

Bena Thomas

Bena is a seasoned physical therapist with a range of clinical experience. She transitioned into clinical management and operations, where she has led multidisciplinary teams, improved workflow efficiencies, and driven initiatives focused on quality improvement and patient outcomes.

Senior DR Consultant

Melissa Muniz

Melissa utilizes 15 years of building and enhancing continuity programs within various industries- including healthcare, to help clients solve problems related to recoverability, crisis management, incident response.

Clinical Consultant

Sweena Jacob

Sweena is an experienced healthcare clinician with professional skills and certifications in nursing. Sweena focuses on analyzing clients' healthcare processes, leaning into her experience as a hospital practicioner that has worked in Home Health, Pediatrics and Intensive Care units.